Patient Care

Telecaller/IVR

IVR (Interactive Voice Response) – Enhancing Your Experience at Athreya Hospital

At Athreya Hospital, we’ve introduced an IVR system to make your experience more seamless and efficient. When you call us, our reception team is always ready to assist, and with the IVR, we aim to save you time and ensure your needs are addressed promptly.

How Our IVR System Helps You:

Faster Response: When you call, the IVR system guides you to the right option, allowing our reception team to assist you quickly.

Direct Assistance: If you're calling to schedule or confirm appointments, get information about our services, or check test results, you will be directed to the right place without long waiting times.

Appointment Scheduling: The IVR lets you easily book, confirm, or reschedule appointments without having to wait for a receptionist.

Clear Instructions: The IVR system provides clear, easy-to-follow prompts, ensuring you get the help you need without confusion.

24/7 Availability: Need to check something outside of office hours? The IVR is available round-the-clock to assist with basic inquiries and appointment booking.

No Long Hold Times: Skip waiting on hold with our streamlined process, making your calls faster and more efficient.

Simple and Convenient: Just pick up the phone, follow the prompts, and get what you need from our reception team with ease.

Personalized Help: If you need to speak with a specific team member, the IVR ensures your call reaches them directly without multiple transfers.

How It Works:

Call Us: Dial the number for Athreya Hospital.

Follow the Prompts: Choose the service you need, whether it’s booking an appointment, checking test results, or general inquiries.

Talk to Reception: If needed, the IVR will connect you directly to a receptionist who will assist you with your request.

We’re excited about the IVR system because it means less time waiting and more time focusing on your health. At Athreya Hospital, we’re always looking for ways to improve your experience, and our new IVR system is just one step towards making your care more conv

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